General Questions

AX LLX is a U.S. based company. Our full address is 11125 Knotts Ave Suite D, Cypress, CA, 90630. Ph – 714-388-2625

We warrant our products to be free of defects in materials and workmanship when used under expected operating conditions. Our loyalty-warranty program is designed to demonstrate our confidence in our products, and our appreciation for your patronage. AJX.LLC warrants all products for minimum one full year with parts and labor and additional period promised by the product. During the warranty period, you will have defective products repaired or replaced at free of charge.

Our customer service department is conveniently located in the United Stated, to deliver the highest level of service to your direct needs. Please speak to our dedicated Customer service representative(s) for any issues you may have with your products. Please call us at 1-855-646-9500.

The manufacturers recommended height is 6’2’’ and weight is 240 lbs for standard size chairs. However we have SM Series for taller and bigger seating area that can fit up to 6’5″ and weight 320 lbs.

Our customers were able to get reimbursements from their insurance, but we do not deal directly with your insurance, you will need to contact your provider and find out through them.

Delivery can vary depending on where you live, our chairs are shipped out from our warehouse located in Los Angeles, it can take anywhere from 10 to 14 business days. Our delivery company will contact customer directly to schedule a delivery date and time. Delivery sometimes get delayed new to weather and other conditions possibly upto 30 days so please let us know if you want to check on your shipment, we will be able to help you track your order.

Our free shipping will only cover threshold delivery meaning they will deliver to your main front door. If you’d like it delivered inside to room of your choice, removal of debris (trash, box, etc.), and full assembly you will need to purchase White Glove Service for additional cost.

LM6800 is online exclusive product so none of the stores carry LM6800 Model.
Sorry for the inconvenience but we can assist you getting the best fit chair with available promotions.
Please feel free to contact us at any time. 714-388-2625

Dealer

Please go to “dealer locator” and type in your zip code, or city.

https://www.kahunachair.com/uncode/?page_id=3974

Our authorized dealers shall have a certificate of authenticity that contains their legal name and address. A certificate of authenticity must be available to the customer at the time of sale. If you have further questions with regard to authenticity, please call us at 1-855-646-9500.

We are committed to helping those who are interested in becoming our authorized dealer to cultivate their business. Please contact us via email for inquiries with regard to your application pertaining to our authorized dealer program.  We are pleased to provide you with all of necessary support including but not restricted to total service, training and financing. Find out more about your incentives that you can receive for your high performance level.


Product

The manufacturers recommended height is 6’2’’ and weight is 240lbs.

Our customers were able to get reimbursements from their insurance, but we do not deal directly with your insurance, you will need to contact your provider and find out through them.

Delivery can vary depending on where you live, our chairs are shipped out from our warehouse located in Los Angeles, it can take anywhere from 5-10 business days. Our delivery company will contact customer directly to schedule a delivery date and time.

Our free shipping will only cover threshold delivery meaning they will deliver to your main front door. If you’d like it delivered inside to room of your choice, removal of debris (trash, box, etc.), and full assembly you will need to purchase White Glove Service for additional cost.

Unfortunately, we do not offer any extended warranty.

Our chairs are 110V/220V however, you will need a separate power converter which can purchased online or local stores.

Please go to www.kahunachair.com and under menu, there is warranty registration form. Just fill it out and you are registered for warranty.
Recommended time to use is maximum 30 mins.
We advise to use it 30 min and give minimum 30 mins break for maintenance purpose.
Recommended weight is under 220 lbs
LM-7000 is an upgraded version of LM-6800. It includes all the functions that has LM-6800 with more double of part& labor warranty period, LM-7000 also has built-in premium speaker with aux cable connection. LM-7000 can run up to 30min with every 5-minute interval. Also It has brown / Ivory or black color option.
The new technology combination of the S-track and L-track does actually make it seem like 3-D due to the fact that it does run along the curve of your spine with the S-track technology and with the upgraded massage programs they do feel a lot similar to an actual massage rather than just a automated track massage.

Delivery

Delivery can vary depending on where you live, our chairs are shipped out from our warehouse located in Los Angeles, it can take anywhere from 14 business days. Our delivery company will contact customer directly to schedule a delivery date and time. Due to unexpected weather and other conditions deliveries may take upto 30 days.

Our free shipping will only cover threshold delivery meaning they will deliver to your main front door. If you’d like it delivered inside to room of your choice, removal of debris (trash, box, etc.), and full assembly you will need to purchase White Glove Service for additional cost.