Kahuna Store Policy

Effective Date: July, 2014

This privacy notice discloses the privacy practices for www.kahunachair.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

What information we collect:
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and
How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever the privacy changes or updates, the notifications will be sent via email.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via 1-855-646-9500 at via email. info@kahunachair.com

Kahunachair.com takes your privacy seriously. Our privacy policy covers our treatment of personally identifiable information given or collected when you are on the site, email, name. Because we wish to keep the privilege of contacting you, our privacy policy guarantees that we will not sell or give your email address to anyone; your contact information is kept confidential.

Any concern, please contact us by email for general information and customer service: info@kahunachair.com or 7001 Village Drive Suite 250, Buena Park, CA 90621

Purchase Agreement

Return Policy – Our 30 Day Money Back Guarantee

If you would like to return your product, you have 30 days. Customers are responsible for the freight charges and 15% – 35% restocking fee. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is non-refundable. *Original packaging is required.

The return process is easy. Contact customer service to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. Product will not be accepted if it is returned improperly. Restocking fee and return shipping charge will be applied.

What is your Exchange Policy?

Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 15% – 30% restocking fees. If the massage chair is defective at the time of delivery we’ll exchange it for the same model with no additional shipping costs with proves shown to headquarter office. If an exchange occurs in a non- defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren’t satisfied, you can either exchange the chair for a similar model of the same brand, or return the massage chair to receive a refund minus the shipping and restocking fees.

Warranty

Standard limited warranty for LM-6800 is 3 years, LM-7000 is 5 years, LM-7800 is 5 years, LM-8800 is 10 years. However warranty period and condition may change due to the deal you agree on when you purchase the products. Open box warranty is also same. If we are having open box sale for 1 years warranty condition, standard warranty does not apply. ***All Openbox sales are final sale!***

This warranty only applies to products purchased directly from KahunaChair or from one of our authorized distributors/resellers(Online &Offline). KahunaChair is a registered brand under the ownership of AJX Inc. Products purchased from unauthorized third-party sellers are not covered by this warranty. In such cases, any replacement parts or units will need to be purchased.

This warranty does not cover damage or malfunctions caused by: Normal wear and tear. b) Improper installation, misuse, abuse, negligence, or accidents. c) Unauthorized repairs or modifications. d) Natural disasters or other external causes.

Cancellations

If you want to cancel your order after your massage chair has shipped you will take responsible for any shipping charges.

Shipping

Our standard delivery time is 10 to 14 business days, however due to weather and other conditions, delivery could take longer than usual shipping time up to 30 business days.

Price Match

At our website, we know that you work hard for your money, and spending it on anything is a big decision.If you’ve seen a lower price for the same product and can provide documentation within 14 days of the purchase date, not just during the holidays and excludes offers that include free items, warranty, special financing, rebates, limited quantity items, clearance items and limited-time exclusive offers. We’ll gladly match that price. This allows you to shop at our website with confidence,knowing that you’ll always get the lowest possible price.